Every time someone calls 9-1-1 or is in need of emergency assistance, dispatchers handle the request for appropriate emergency service personnel. They need to stay calm for the person in crisis while obtaining accurate and critical information so that the fire department, police, or medical technicians can respond appropriately. In order to be successful and happy in this career, one must be patient and care about others, while staying cool in the face of adversity. Education in safety procedures and protocol is necessary, and on-the-job training is to be expected for this career.
